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8/29/2017 |
Insights |
Helping Dental Labs Take A Bite Out of Data |
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Helping Dental Labs Take A Bite Out of Data from PYMNTS Patients turn to dentists for throbbing toothaches, but where do dentists go to address their own pain points? To another doctor or dentists, perhaps. But, as it turns out, some of the common pain points for dental practitioners aren’t necessarily their own health issues. Instead, it’s the grind of filing paperwork, managing office operations and accepting and processing payments that creates potential problems. While dental practitioners have access to software management solutions to help keep their businesses running smoothly — such as those from financial technology provider Dovetail and software company Planet DDS’ cloud dental practice management platform Deticon — those solutions often lack features that could provide broader data insights into treatment and service trends. That’s something Evident Healthcare Systems, a dental software management provider, is hoping to achieve by creating a centralized resource. The platform will offer data insights to practitioners across the dental care industry. PYMNTS recently spoke with Evident’s CEO Paolo Kalaw about the company’s efforts to create an industry-wide database focused on guiding dental care toward more effective treatment and services. Healing payments pain points in the clouds As of 2016, there were some 196,441 practicing dentists in the U.S., according to the American Dental Association. According to Kalaw, most of these practitioners operate on the scale of smaller business, often lacking larger accounting and administrative resources. Moreover, a bulk of dental practitioners continue to rely on legacy payment systems which complicate handling of billing and payment information by making it a multi-party task. “The paper can be touched as much as seven to eight times, from filing to processing to going through an insurance company,” Kalaw said. He believes the solution to eliminating these payment pain points lies in transferring the capabilities of these legacy systems to the cloud. Once the data from the legacy systems is transferred to the cloud, Evident’s centralized database maps the necessary data across a host of web-based services, including payment applications. This, Kalaw explained, shows Evident Healthcare’s underlying technology. Transfer of data to web-based applications, in turn, helps dental clinics reduce their operating costs, he added. For instance, use of automated payment and reconciliation services ensures payments are delivered and matched to the correct patient, tremendously reducing operational costs and scope of error. “It allows us to leverage the cloud and take something that was roughly $100,000 in capital expense and drop the price down to something like $300 per month for operating,” Kalaw explained. Read full article on PYMNTS.
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