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How Does Your Dental Practice Rate? Get Answers To Start The New Year

How Does Your Dental Practice Rate? Get Answers To Start The New Year
by Roger P. Levin, DDS

The end of the year is a traditional time to take stock of how your practice performed the past year in terms of production, number of new patients, collections, and other key categories. But just looking at the numbers doesn’t always tell the whole story. Sometimes, you need additional information that can’t be found in your practice management software.

For a deeper and more rounded view of your practice––its strengths, weaknesses, and potential––I recommend surveying your patients, your team, and yourself. Some of you may balk at this idea. “Why do I need to survey my team? I already know what they think.” Maybe you do, but I’m betting you will learn things about your practice and its operations that you never suspected.

Let’s look at the three parts to this exercise:

1. Survey your patients

This survey should be brief (seven to 10 questions), convenient (hard-copy or online), and anonymous. The questions should cover the gamut of the patient experience, including their perceptions of the administrative and clinical teams, their view of the dentists, their impressions of the facility, and more. If your practice has made improvements in a particular area, ask specific questions about the changes to gauge if you’re on the right track.

Read full article on Dentistry iQ.