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6 New Year’s Resolutions Your Dental Staff Wishes You’d Make

6 New Year’s Resolutions Your Dental Staff Wishes You’d Make
by Lisa Newburger

What things do your employees want you to work on for the new year?

It’s that time of year again when we all make promises to change or work on certain aspects of our life in the coming year. While many people have good intentions, most resolutions are broken before January is even over.

Rather than making the same resolutions for yourself this New Year, let’s try something different. Here are six New Year’s resolutions your dental staff wishes it could make for you.

1. I will not yell at my staff. Tensions can run high in a dental practice, but yelling or raising your voice won’t make your employees listen to you.

2. I will not schmooze with my patients, resulting in the schedule getting backed up. This is often a real challenge with scheduling. If a patient’s appointment runs late, the next patient on the schedule who’s hanging out in the waiting room can get annoyed and may snap at your front office staff. Your staff then gets upset and starts to snap at the hygienists. It becomes a domino effect that can change the entire atmosphere in your practice.

3. I will take responsibility for what happens in the office. Mistakes happen. But as a business owner, you need to figure out how to resolve issues. Don’t try to scapegoat an employee. Remember that you are the boss and how you handle issues impacts not just your employees but your patients, too. It’s better to have teachable moments with your staff so that the same mistake isn’t repeated.

Read full article on Dental Practice Management.