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7 Ways To Turn Awkward Appointments Into Amazing Ones

7 Ways To Turn Awkward Appointments Into Amazing Ones
by Nikole Schram, RDH

We all have that one patient (maybe more) that we see in our schedule and inwardly cringe. Or we have a new patient that makes our head spin with their bizarre behavior. How do you handle that? What do you say? Can we make this appointment go “normally?” Below are seven tips for making awkward appointments run smoothly thereby making the experience better for you AND the patient

1. Smile and Nod

This may seem like a rude statement, but it’s the exact opposite. When you look a patient in the eyes and acknowledge them, they tend to relax. You can offer a simple smile and let them know you are listening. When you listen, you gain trust. When you have trust, you have potential for compliance. Patients need to have trust in their provider. If they feel alienated, the appointment will spiral downhill. Offering a kind smile and looking the patient in the eye will go a long way toward a great working relationship.

2. Keep up your Energy

Patients with quirky personalities or less than desirable antics are challenging to handle. They can drain your energy. Adding a bright spark within your own personality will give you the added energy you need to succeed with this patient. People pick up on energies, and if yours is negative, you have the ingredients for a negative encounter. Being an “eternal optimist” is perfect for the hygiene profession. It not only makes your day better, but the patient’s as well.

Read full article on Today's RDH.