American Association of Dental Office Management Events Newswire

QUICKcast - OMAM 2026: Read, Reflect & Bloom 9/1/2026 1:00 PM - 9/1/2026 1:30 PM

Fri, 07 Aug 2026 16:20:08 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 9/1/26 at 1:00 pm Eastern

OMAM 2026: Read, Reflect & Bloom

Celebrate Office Manager Appreciation Month with a special introduction to the first-ever OMAM Book Club!

Inspired by this year’s “Let’s Bloom” theme, this QUICKcast will introduce you to September’s featured book, Secrets to Minimizing Open Time by Lois Banta, and share everything you need to know to take part in the OMAM Book Club experience.

We’ll talk about what inspired this year’s book selection, how you can participate throughout the month, and how our OMAM Book Club Forum will bring office managers from across the country together to discuss key takeaways, share ideas, and connect with one another.

Want to join the Book Club? Grab your copy of Secrets to Minimizing Open Time here and get ready to read along throughout September.

Join the OMAM Book Club Forum HERE to join the conversation and stay up to date on what’s happening throughout the month, including details about our upcoming Virtual Book Club Party featuring Lois Banta!

Let’s kick off a month of learning, connection, and growth together. Let’s read, reflect, and bloom!

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel

Sponsored by: CareCredit & AADOM

Angela Martinez found her passion for the field of dentistry 30 years ago when she held a part-time high school job in the back office of a dental practice. Over the years, she expanded her expertise by holding multiple roles within the dental practice, including RDA, Treatment Coordinator, and Office Manager. She used that firsthand patient experience when she transitioned from the practice environment to become a Dental Consultant and Provider Relations Manager for a Dental Insurance Company.

In 2014, Angela joined CareCredit, where she successfully leveraged her extensive knowledge and expertise in her roles as Trainer and Practice Development Manager. Angela was subsequently promoted to her current role as Vice President of Strategic Associations and Dental Health Policy, where she leads strategic initiatives, education, and relationships with national, state, and local dental associations while providing sales support for CareCredit Dental Tradeshows.

Throughout her career, Angela has remained passionate about supporting the dental office manager community and is dedicated to empowering practice leaders through education, collaboration, and meaningful connections. She is proud to partner with AADOM and support the incredible office managers who play such a vital role in the success of dental practices.

Chavelle Galton-Rice is a dental operations and education leader with more than two decades of experience across clinical support, front-office management, multi-site operations, and professional development. She serves as Director of Membership & Education for AADOM (American Association of Dental Office Management), where she focuses on member engagement and building meaningful learning experiences that support dental office leaders at every stage of their careers.

With a strong foundation in practice operations and a Master of Education in Education Technology and Instructional Design, Chavelle brings a practical, people-centered approach to education and leadership development. Her career includes leadership roles within both private practices and dental support organizations, where she partnered closely with doctors and management teams to promote operational consistency, team growth, and positive patient experiences across multiple locations.

When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.

CE Webinar - The 15-Minute Weekly Marketing Routine Your Competition Isn’t Doing 9/9/2026 1:00 PM - 9/9/2026 2:00 PM

Tue, 25 Aug 2026 13:12:39 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 9/9/26 at 1:00 pm Eastern

This webinar is for both AADOM Members and Non-Members!

Approved for 1 CEU for AADOM members. AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

A strong online presence can make a meaningful difference in how potential patients find and choose your practice. In this course, discover practical ways to improve your practice’s visibility and reputation across Google, Yelp, and other major online platforms. You’ll learn how to spot common issues that may be affecting local search performance, gain valuable insights from patient reviews, keep practice information accurate, and establish a simple weekly routine to stay on top of your online presence in just minutes a week.

““I’ll show you how 15 focused minutes a week can improve your online presence and help turn more searches into new patients.” Patrick McDonald, Head of Strategic Growth, RAMP

Course Learning Objectives:

Identify common Google Business Profile and Yelp issues that can reduce patient trust or visibility.
Evaluate reviews for both reputation and operational insights.
Recognize inconsistencies in practice information across major online platforms.
Create a repeatable weekly process for monitoring local competitors and maintaining practice information.

Sponsored by: RAMP Results

Website

Facebook

Instagram

Speaker: Patrick McDonald

Patrick McDonald is the Head of Strategic Growth at RAMP, where he helps dental practices drive new patient growth, increase production, and adapt to the rapidly changing way patients discover and choose providers.

Known for his highly practical and informative approach, Patrick has built a reputation for simplifying complex marketing and growth strategies into clear, actionable systems that practices can actually implement. His focus is centered on helping dentists create measurable growth through stronger visibility, better patient opportunities, and smarter long-term positioning in an increasingly competitive market.

Patrick works with practices across the country and regularly speaks on topics related to patient acquisition, practice growth, and the future of digital visibility in dentistry. Attendees often describe his presentations as direct, insightful, and packed with real-world strategies they can immediately apply to their own practice growth efforts.

Outside of work, Patrick is a former U.S. Marine, husband, father of five, and longtime baseball coach, bringing leadership, discipline, and energy into everything he does.

By registering for this event, you agree to receive email communications from AADOM related to this event and future offerings. Additionally, you consent to receive a one-time follow-up message from the event sponsor(s) and/or speaker(s). You may unsubscribe at any time.

AADOM Endorsed DPLN Meeting - NW Florida Dental Connection 9/10/2026 6:00 PM - 9/10/2026 8:00 PM

Tue, 14 Jul 2026 18:03:20 GMT

Please join us for the next meeting of the NW Florida Dental Connection DPLN!

Date: Thursday,September 10, 2026

Time: 6:00 - 8:00 pm Central

Topic: Circle of Solutions

Topic Details: Bring your challenges, Share your insights, and Find real solutions together

Meeting Sponsor: N/A

Meeting Location:
Bagelheads
10015 N Davis Hwy
Pensacola, FL 32514

Meeting Details: NWFL DPLN members attend free; non-members pay a $50 registration fee at the time of registration through Eventbrite.

If you have questions regarding the meeting, please reach out to Trish Calhoun at (850) 332-2740 or via email at nwfldentalconnection@gmail.com.

REGISTER HERE

Approved for 2 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM DISTINCTIONcast - Beyond the Office: A Journey of Growth, Leadership, and Possibility 9/15/2026 1:00 PM - 9/15/2026 2:00 PM

Wed, 09 Sep 2026 23:17:41 GMT

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel to view on 9/15/2026 at 1:00 pm Eastern

Join Chavelle Galton-Rice for a fireside chat with Joanne Miles, an AADOM member since 2006, as she shares her journey from dental management to becoming a speaker and consultant. Through an honest conversation about career growth, pivotal opportunities, and the power of professional community, Joanne will reflect on the experiences and relationships that helped shape her path.

Members will discover how the skills they develop in dentistry can open doors to new opportunities and leave inspired to explore what their own next chapter could look like.

Learning Objectives:

Upon completion of this session, participants will be able to:

Identify transferable skills developed in dental management that can support future career opportunities
Describe how professional relationships, mentorship, and involvement in AADOM can contribute to career growth.
Recognize the value of embracing new opportunities and navigating career transitions with confidence.
Identify one actionable step toward exploring their own professional growth or next career chapter.

DISTINCTIONcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, and the AADOM YouTube Channel

Joanne Miles, DAADOM, RDA:

Joanne is a dynamic force in dental practice growth, often described as the “Swiss Army knife of dentistry” for her versatile expertise and innovative solutions. With decades of experience helping practices nationwide, Joanne has mastered the art of guiding dental teams toward success, whether they’re launching a start-up or scaling a multi-practice organization.

Joanne is passionate about transforming dental practices by focusing on the pillars of success: team engagement, patient experience, leadership development, and operational excellence. Her proven methods empower dentists and their teams to grow with confidence, staying aligned with their core values and purpose.

A champion for elevating others, Joanne believes that the most successful practices thrive not only on numbers but on meaningful connections and a commitment to excellence.

ASCA CE Webinar - Why Administrative Teams Drive Practice Success, Presented by Dr. Mary Margaret Campbell 9/17/2026 1:00 PM - 9/17/2026 2:00 PM

Tue, 26 May 2026 19:02:58 GMT

Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 9/17/26 at 1:00 pm Eastern

This webinar is free for AADOM Members and there is a $20 registration fee for Non-Members!

Approved for 1 CEU FOR AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

Not an AADOM member? Click HERE to view the options and join now.

Administrative teams are the backbone of a successful healthcare or dental practice. They shape the patient experience from the first phone call through follow-up care, directly influencing patient satisfaction, retention, and practice reputation.

Successful dental administrative teams are built through clear expectations, effective communication, ongoing training, accountability, and appreciation. When administrative teams thrive, patient experiences improve, clinical teams function more efficiently, and the entire practice becomes more profitable and less stressful.

Course Learning Objectives:

By the end of this presentation, participants will be able to:

Recognize the critical role administrative teams play in practice operations and patient satisfaction.
Understand how scheduling, billing, insurance coordination, and communication impact practice performance.
Identify ways administrative staff contribute to revenue cycle management and financial success.
Explain the connection between administrative excellence, patient retention, and practice growth.
Apply strategies to strengthen collaboration between administrative and clinical teams.
Develop actionable steps to improve efficiency, patient experience, and overall practice success.

Sponsored by: AADOM

Speaker: Mary Margaret Campbell, DDS

Dr. Campbell is a leading female dentist with a passion for public health, service, clinical research, and saving teeth. Driven to learn and grow daily, she is qualified to treat children, teens, adults, families, seniors, special needs, medically complex, and psychologically distressed patients.

Her past dental employment locations include academic settings, FQHC, VA, private practice, urgent dental care, and prisons. Professional organizations include the ADA, NYSDA, AADC, AAAI-D, and AADOM.

In her free time, Dr. Campbell enjoys Pilates and Orangetheory, walks dogs at her local humane society, and works as an assistant wedding planner. She lives in Western NY with her husband, Zach, and their dog, Sugar. She loves to plan events, trips, and meals.

AADOM Endorsed DPLN Meeting - DFW Dental Connection Social Club 9/18/2026 8:30 AM - 9/18/2026 12:00 Noon

Wed, 09 Sep 2026 20:21:04 GMT

Please join us for the next meeting of the DFW Dental Connection Social Club

Date: Friday, September 18, 2026

Time: 9:00am - 12:00 pm Central

Topic: Mastering the Art of Financial Arrangements

Speaker: Pamela Peterson

Topic Details:

Join us for an engaging morning of education, networking, and practical strategies that will help you confidently present treatment and financial arrangements while increasing case acceptance and creating exceptional patient experiences.

Meeting Location:

PNC Bank Headquarters

11511 Luna Rd.
Farmers Branch, TX 75234

Meeting Details:

AADOM members attend the meeting for free, while the cost for non-AADOM members is $35. Payment can be made through Venmo at @Nancy-Lindell. Fruit trays and coffee will be provided. Please register using link below.

REGISTER HERE

Meeting Sponsor: PNC Bank

If you have questions regarding the meeting, please reach out to Chelsie Simons at (940) 595-9314 or via email at dfwdlsocialclub@gmail.com.

Approved for 3 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)

AADOM New Member Orientation 9/18/2026 2:00 PM - 9/18/2026 2:45 PM

Mon, 13 Oct 2025 20:20:07 GMT

Join AADOM’s Exclusive AADOM New Member Orientation! (Virtual Session)

Welcome to the American Association of Dental Office Management (AADOM)! As a new member, we're excited to invite you to our special orientation session tailored just for you.

During this session, you'll discover:

Review of membership benefits
How to maximize your membership benefits
A platform to ask questions and connect with fellow new members
Tips for navigating our learning management system effectively

Don't miss out on this opportunity to kickstart your journey with us! Register now to secure your spot.

Duration: 30-45minutes
Platform: Zoom

If you have questions about this event, please reach out to us at (732) 842-9977 or via email at info@dentalmanagers.com.

AADOM - Wharton Leadership Program Second Cohort 9/21/2026 - 11/20/2026

Wed, 13 May 2026 17:19:32 GMT

Strategic Leadership in Practice Management

Step into a new level of leadership with the AADOM–Wharton Leadership Program—an exclusive 8-week experience led by Wharton faculty and industry experts, designed specifically for dental practice leaders who are ready to think bigger and lead smarter.

This isn’t just theory—it’s practical business education you can immediately apply to your practice. Strengthen your decision-making, elevate your leadership presence, and gain the confidence to contribute at a higher level—all in a flexible format built for busy professionals.

Quick Program Details

Format: Online, flexible learning experience
Duration: 8 weeks
Start Date: September 21 (Next Cohort)
Who It’s For: Dental office managers and practice leaders
Led by: Wharton faculty + facilitation with AADOM industry experts
Focus Areas: Leadership, business strategy, operations, finance, and decision-making
Investment: $995
Credential: Certificate from Wharton Executive Education

Questions?

Registration - If you have registration questions, reach out to info@dentalmanagers.com.
Program - If you have program questions, reach out to: Wharton-AADOM@wharton.upenn.edu.

Ready to elevate your role and lead at a higher level?

Secure your spot and take the next step in your leadership journey.

QUICKcast - OMAM 2026: Level Up How You Lead 9/21/2026 1:00 PM - 9/21/2026 1:30 PM

Wed, 16 Sep 2026 17:22:12 GMT

QUICKcasts are not eligible for CE

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 9/21/26 at 1:00 pm Eastern

OMAM 2026: Level Up How You Lead

Join Chavelle Galton-Rice, Director of Membership & Education, and Jessica Cull, Executive Vice President, as they sit down with John Stamper to kick off Week 4 and explore the everyday habits that can help you grow as a professional and a leader.

We’ll talk about what professional presence looks like both inside and outside the dental practice and introduce this week’s resources designed to help you strengthen the way you communicate, lead, stay organized, and show up professionally.

Throughout Week 4, you’ll discover practical tips for leveling up your LinkedIn profile, leading more productive meetings, improving your follow-up, strengthening your email communication, and managing your time with greater intention.

Your professional presence is built in the little things. Whether it’s how you communicate, how you manage your time, or how you follow through, small changes can make a meaningful difference in how you show up as a leader.

Let’s show up, stand out, and level up together this OMAM!

QUICKcast begins at 1:00 pm Eastern on our AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel

Sponsored by: CareCredit & AADOM

Jessica Cull is the Executive Vice President of the American Association of Dental Office Management, where she leads organizational strategy, operations, business development, and member experience initiatives for the nation’s largest professional association dedicated to dental office management professionals.

With an extensive leadership background in marketing, sales, event strategy, and operational growth, Jessica has played a key role in expanding AADOM’s educational programming, sponsor partnerships, and national events. She is passionate about creating innovative learning opportunities, strengthening industry relationships, and helping dental office leaders build more connected, profitable, and efficient teams and practices.

Known for her energetic leadership style and strong relationship-building skills, Jessica is committed to advancing the dental management profession and supporting the growth and success of office managers and dental teams across the country.

Jessica resides in Atlanta with her husband Steve and their red Doberman, Stanley.

When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.

Featured Company: Wellfit Technologies 9/22/2026 3:00 PM - 9/22/2026 3:30 PM

Mon, 14 Sep 2026 19:16:47 GMT

Featured Company sessions are not eligible for CE

AADOM Featured Company is a 30-minute live, interview-style presentation sharing the company’s mission, product/service, and best practices for office managers.

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 9/22/2026 at 3:00 pm Eastern

Wellfit is a fintech company built to make dental care more accessible for patients and more profitable for the practices that provide it. Its integrated platform combines a Financing MarketPlace, discount dental plans, and payment processing into one system, giving practices frictionless ways to help patients say yes to treatment while simplifying operations and payment collection. Headquartered in Dallas, Texas, Wellfit’s mission is to eliminate financial complexity, lower practice costs, and empower patient choice — an approach that has already brought the platform into more than 900 practices, powered over 355,000 dental plans, and processed more than $2 billion in patient payments. As Wellfit puts it: Where Revenue Meets Technology™.

Website

Facebook

Instagram

Speaker: Tracey Kroehke, Practice Growth Consultant at Wellfit Technologies

Tracey Kroehle, Practice Growth Consultant at Wellfit, has built a multi-faceted career in the dental industry, excelling as an award-winning office manager, trainer, and consultant. Her passion for dentistry stems from its transformative impact on lives, and she brings that same enthusiasm to her training and leadership roles. True passion comes with mastery, a philosophy she lives by and applies to every office she supports. Having walked in their shoes, Tracey understands the critical responsibilities of office managers and empathetically strives to improve their days.

OMAM 2026: Read, Reflect & Bloom Virtual Book Club (Zoom) 9/29/2026 7:00 PM - 9/29/2026 8:00 PM

Thu, 10 Sep 2026 20:55:58 GMT

Please note, this session is being broadcast as a Zoom Meeting. Register here to join us on 9/29/26 at 7:00 pm Eastern

OMAM 2026: Read, Reflect & Bloom Virtual Book Club (Zoom)

Join Lois Banta, Angela, Chavelle, Jessica, and fellow AADOM members for a fun, interactive conversation about our OMAM Book Club selection, Secrets to Minimizing Open Time.

Inspired by this year’s “Let’s Bloom” theme, this virtual social is your chance to come together with other dental office managers to discuss the book, share your biggest takeaways, exchange ideas, and hear directly from Lois about the strategies and inspiration behind it.

Whether you read every page or simply followed along with the Book Club throughout September, we’d love to have you join the conversation!

Come ready to connect, share, and celebrate a month of learning and growth with the AADOM community.

Let’s read, reflect, connect, and bloom together! ??

Sponsored by: CareCredit & AADOM

Jessica resides in Atlanta with her husband Steve and their red Doberman, Stanley.

When she’s not building programs or connecting with members, Chavelle can usually be found spending time with her family, tapping into her creative side, or binge-watching her favorite TV shows.

Lois Banta is the CEO, president, and founder of Healthcare Enterprises, Inc., a company that specializes in all aspects of dental practice retreats and lectures. She has over 45 years of dental experience and consults and speaks nationally and internationally. Lois is also the CEO of the Speaking Consulting Network, co-founder of COLLABricon Total Team Synergy, and a member of the Academy for Private Dental Practice and the American Association of Dental Office Management.

Lois’s introduction to the dental industry was as a rover dental assistant. She trained on the job but soon discovered it was a terrible idea because she faints at the sight of blood. She then transitioned to the admin team and found her home. Lois worked in four different dental practices over 25 years, where she designed effective systems and used her highly developed communication skills. She soon realized she could teach what she knew to other offices and founded Banta Consulting in 2000.

Lois loves teaching dental practices how to design systems and protocols and communicate effectively. She specializes in teaching practices on how to change their relationships with in-network contracts, transition out, and reclaim their power.

Lois brings a vast knowledge of practice management and a great sense of humor to COLLABricon. She is well known for her positivity and is fiercely loyal. Lois says she loves her co-founders like sisters, and their work together is incredibly rewarding seeing just how life-changing small changes can make to a dental practice.

When she’s not busy running COLLABricon, Lois enjoys music, walking, hanging out with her dogs, and traveling. She has been happily married to Rick for 28 years. She has three adult stepsons and eight grandchildren, ranging in age from 6 to 21. Lois loves watching action movies and true-crime documentaries. Lois also has a hidden talent and can recite the 50 states in a song—in order.

AADOM Amplify: HR Compliance, Payroll, and People Management with HR for Health 9/30/2026 1:00 PM - 9/30/2026 4:00 PM

Tue, 15 Sep 2026 13:41:11 GMT

You don’t need to become an HR expert... You need to know what to do when HR issues land on your desk.

In this practical, interactive course, you’ll learn how to navigate the HR challenges that can make an Office Manager’s job harder—from performance and attendance issues to difficult employee behavior, complaints, conflict, and investigations. You’ll gain a clearer understanding of where your role begins and ends, how to approach difficult conversations, and how to avoid the costly mistakes that come from inconsistent or improper HR decisions.

Through real-world scenarios and discussion, you’ll put these strategies into practice and leave with realistic tools and a clear framework for making sound HR decisions. By the end of the session, you’ll be better prepared to handle difficult employees, challenging conversations, and workplace issues—without feeling like you have to figure it all out alone.

You’ll Learn How To:

Recognize when an employee issue requires more than everyday management, and know when to handle it yourself, document it, or escalate it.
Turn difficult employee conversations into effective performance management, with practical guidance on coaching, corrective action, and documentation.
Handle complaints, conflict, and investigations appropriately, including recognizing when a workplace issue may cross into harassment or discrimination.
Apply practical HR decision-making to real-world dental practice scenarios, so you can respond more confidently when challenging situations arise.

Event Details:
Date: Wednesday, September 30, 2026
Time: 1:00 PM - 4:00 PM EST (2 hours training + 1 hour Q&A)
Format: Virtual
You'll Earn: Certificate of Completion + 2 CEUs (AGD/PACE-approved)

Cost to Attend:

Complimentary to all, courtesy of HR for Health

Meet Your HR for Health Experts: Jill Hasselmann and Vanessa Buchheit

Jill Hasselmann is the Chief Growth Officer for HR for Health, a cloud-based human resources software designed to simplify HR for practices while minimizing legal risk and ensuring compliance with federal and state laws. With over a decade of experience spearheading innovative HR initiatives in the healthcare space, Jill brings deep expertise in wage and hour laws, employee relations, and the unique challenges and opportunities faced by dental practices.

Vanessa Buchheit is a seasoned dental operations executive with nearly two decades of experience driving growth, improving performance, and building scalable systems across dental practices and support organizations. She has served as a Chief Operating Officer for multiple Dental Support Organizations and currently operates as a General Manager for HR for Health, where she continues to lead operational strategy, team alignment, and scalable growth initiatives.

Questions? Contact us at (732) 842-9977 Option 1 or via email at info@dentalmanagers.com